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RRA Opens Investors Help Desk



Rwanda Revenue Authority (RRA) has launched an Investors Help Desk to centralize contact points and services for local and foreign investors and support Doing Business in Rwanda.

The Investors Help Desk is part of the RRA’s One-Stop Service Center under construction and will resolve any tax-related inquiries of existing and potential investors according to RRA Commissioner General, Pascal Bisimana Ruganintwali. “Improved customer service is the core of our business, and investors have not been left behind. This is why we introduced a desk dedicated strictly to investors. A team of committed staff has been set and logistics are in place. We hope this will create a better business environment for investors.”

To accommodate investors from all over the world, the newly introduced Help Desk will not only have a physical desk at RRA Headquarters, but also a web-based facility where investors could easily get all information about doing business in Rwanda, facilities in place, Rwandan Taxation information, and contacts of staff who can assist them either by phone or e-mail. The online help desk has also an e-mail dedicated to investors where they can ask any investment-related matter.

The Commissioner-General says that the implementation of this facility testifies the commitment that the government has initiated to transform the country’s economy and make Rwanda a business-friendly environment. This has made Rwanda maintain the 2nd position in Africa in the 2020 World Bank doing business report as a result of many other initiatives put in place to make the country an easy and attractive destination for investment.

There’s no doubt that this step will support Rwanda‘s initiative of promoting doing business by establishing a more taxpayer-friendly environment and improve service delivery, especially to investors. This will have a positive impact on tax collection in particular and the country’s economy in general.

Rwanda Revenue Authority was established under law N° 15/97 of 8 November 1997 as a quasi-autonomous body charged with the task of assessing, collecting, and accounting for tax, customs, and other specified revenues. This is achieved through effective administration and enforcement of the laws relating to those revenues. In addition, it is mandated to collect non-tax revenues.

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