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Irembo Kicks Off Phased Migration of All Services To It’s Brand New Platform

5 Min Read

IremboGov, Irembo’s pioneer product, has launched IremboGov 2.0, a new and improved version.

The launched took place on Wednesday morning at the Kigali Convention Centre in the presence of the Minister of Local Government (Minaloc), Prof Anastase Shyaka and the Minister  of ICT and Innovation, Paula Ingabire.

“We have listened to feedback from users and government institutions on what is working and what is not. IremboGov 2.0, our new and improved version, is a culmination of a long redesign process to achieve a more efficient user experience,” said Faith Keza, Irembo’s CEO during the launch.

The platform launched with only 22 local government services.

Over the next several months Irembo will enable over 70 more services.

Irembo partnered with MINALOC on IremboGov 2.0 first because local government services such as Marriage, Birth and Single Certificates are some of the most requested services today, contributing over 20% of all applications on IremboGov.

Of 3000 government officers that log in daily to IremboGov to serve citizens, 60% are MINALOC officers, and coincidentally, MINALOC was beginning to implement its own plan to fully digitize its services.

IremboGov 2.0 is 100% Made in Rwanda, launched in July 2015 and has since then digitized 98 public services, making it easier for over 8 million Rwandans and foreigners to access them.

Almost five years after coming into existence, Irembo is rebuilding and upgrading all IremboGov services to ensure that they are citizen-centric.

Meanwhile, changes on the platform can be made swiftly, to ensure the team, which is made up of Rwandan engineers can keep up with the evolving needs of citizens.

Some of the improvements citizens can expect from the 22 redesigned local government services include Zero-trip Zero Paper Services.

No physical paper or trips needed; all local government certificates are now digital.

Once a request has been approved, an email with the eCertificate will be sent to the applicant or they can return to the platform and download their document.

There is also Open Validity and Irembo Document Storage.

Where it makes sense, the documents citizens receive will be valid forever. For example, a Birth Certificate no longer expires after 3 months meaning citizens can apply for a Birth Certificate once and access it anytime they need it simply by logging in and downloading it.

This saves citizens time and money requesting the same documents over and over again.

Three Steps Only: All services have been reduced to only 3 steps: Apply, Review and Pay.

Where possible, attachments have been removed across the new platform.

IremboGov 2.0 uses integrated data from various government systems to ensure citizens aren’t asked for information that is already available to the government.

As such, for citizens’ data privacy, all accounts will be re-created to ensure the security of the owners information.

Three Steps Only:

All services have been reduced to only 3 steps: Apply, Review and Pay. Where possible, attachments have been removed across the new platform.

According to Keza, IremboGov 2.0 uses integrated data from various government systems to ensure citizens aren’t asked for information that is already available to the government. “For citizens’ data privacy, all accounts will be re-created to ensure the security of the owners information,” the CEO said.

In addition to these benefits, IremboGov 2.0 features an all-new simple, more user-friendly interface that enables a more pleasant user experience.

“We are excited to begin this journey with MINALOC and look forward to having 100 improved services on IremboGov 2.0 within the next few months with the support of our various government partners.” says Faith.

Minister Shyaka said the platform has facilitated efficient service delivery and at a negligible fee.

He gave and example that in the past month alone, almost 100,000 were offered in 28 districts. All the service, he said, were offered within 24 hours.