I&M Bank Rwanda has issued a public notice addressing an ongoing issue affecting money transfer services and check-based payments within the country. In the announcement, the bank acknowledged the challenges faced by its customers and assured them of efforts to resolve the matter promptly.
The bank noted that it is closely monitoring the situation to identify and address the root cause of the disruptions. While details regarding the extent and nature of the issue remain unclear, I&M Bank has expressed its commitment to minimizing the impact on its clients.
“We would like to inform you about a general issue affecting money transfer services within the country and payments made using checks. We are closely monitoring the situation to ensure it is resolved as quickly as possible,” the statement read.
In its message, the bank also extended an apology to its customers for any inconvenience caused, underscoring its dedication to providing reliable services.
The announcement highlights the importance of seamless financial transactions in Rwanda’s growing economy, where digital payments and banking services are essential to everyday life. The disruptions come at a time when the country is making strides in fostering financial inclusion and promoting cashless transactions.
I&M Bank Rwanda has urged its customers to remain patient as the issue is being addressed. Further updates are expected as the bank works toward restoring normalcy in its services.
Customers experiencing difficulties have been advised to reach out to the bank’s customer care team for assistance.
