Equity Bank Rwanda has reassured customers that their money remains safe after the bank detected and contained the attempted fraudulent transactions within its systems.
The bank said that its internal monitoring systems quickly identified irregular transaction activity and immediately activated security and incident-response procedures.
Containment measures were implemented right away while the bank coordinated with relevant authorities.
The bank emphasized that the swift response allowed it to reverse the majority of the suspicious transactions within 24 hours. As a result, no customer funds were lost, and customer deposits and accounts remain secure.
“Customer deposits and accounts remain safe and secure, and the Bank’s operations continue as normal. No customer funds have been lost,” the statement said.
Equity Bank Rwanda said its cybersecurity and transaction monitoring systems played a key role in detecting the irregular activity early.
Once identified, the bank’s operational and risk management protocols were triggered to limit potential impact and protect customer assets.
Investigations into the attempted fraud are ongoing. The bank is working closely with law enforcement agencies and financial regulators, including the National Bank of Rwanda, to determine the source and nature of the suspicious transactions.
Despite the incident, the bank stressed that its systems and internal controls functioned effectively, preventing financial losses for customers.
It reiterated its zero-tolerance stance toward financial crime and noted that it continues to strengthen cybersecurity infrastructure and monitoring systems.
Equity Bank Rwanda also encouraged employees, partners, and members of the public to report any suspected misconduct through its confidential whistleblowing channels.
While cyber threats remain a growing challenge for financial institutions worldwide, the bank said it remains committed to transparency and to safeguarding customer funds through strong security and risk management practices.
