Sanlam Allianz Rwanda has issued a public warning over an ongoing fraudulent SMS campaign targeting its customers, amid growing concern over coordinated scam attempts in the country’s financial sector.

In a public notice, the insurer said scammers are impersonating the company through phishing messages that falsely inform recipients of pending package deliveries or urgent banking issues. The messages include links prompting users to “confirm delivery” or “verify” sensitive personal and financial information.

Sanlam Allianz emphasized that it does not request payments or confidential details عبر SMS links and urged customers to ignore and delete suspicious messages, avoid clicking on links, and verify communications through official channels.

The warning comes the same day Bank of Kigali also alerted its customers to similar fraudulent activities, suggesting a broader, coordinated scheme targeting financial institutions and their clients.

According to preliminary information, the attempted scheme was swiftly contained and did not cause significant harm. Fewer than a dozen accounts were affected, with total losses estimated at slightly under $10,000.

The Rwanda Investigation Bureau (RIB) has warned financial institutions about what it described as a syndicated fraud operation, indicating that organized groups may be behind the attempts.

Authorities and financial institutions are now urging heightened vigilance among customers as digital fraud tactics continue to evolve.