Taarifa Rwanda

RwandAir Signs Deal With Spanish Firm To Boost Operations

RwandAir has announced its expansion through partnership with Amadeus, a world class passenger service solution, to adopt technology that will allow its customers to benefit from improved efficiency, a better experience and increased convenience.

The national carrier said in a statement that the move is in line with boosting Rwanda as a travel destination.

Rwanda is growing as an economic center in East Africa, and is becoming an increasingly important travel destination, for tourists and business travelers alike.

Last year Rwanda’s capital city, Kigali was ranked the third most popular destination in Africa to host international conferences.

RwandAir was recently named the 10th most-improved airline in the world by Skytrax, and has built a reputation for excellent on-time performance.

Having previously provided RwandAir with distribution services, Amadeus will now roll out solutions across passenger systems, revenue management, loyalty management, payments, and data and analytics.

The extended partnership intends to support RwandAir’s plans of expanding its network and fleet.

Yvonne Manzi Makolo, RwandAir CEO, said that, “As one of the fastest growing airlines in Africa, RwandAir is committed to providing an impeccable customer experience that will fuel our continued expansion in the years to come.”

She added that, “We look forward to an extended partnership with
Amadeus that will provide us with the world class passenger services solution with an upgrade of our reservations, ticketing, departure control, e-commerce, market intelligence and loyalty systems.”

The benefits of using the Amadeus’s Passenger System (Altéa) also extend to Amadeus’ global travel seller network. These travel sellers have the unique advantage of instant visibility to any changes affecting an Altéa airline booking meaning they can better service their customers.

Maher Koubaa, VP META at Amadeus, said that, “Customers today want to have access to the most convenient and cost-efficient services, which is exactly what Amadeus helps our clients to deliver though our cutting-edge solutions portfolio.”

Amadeus uses industry insight combined with smart technology to build the technology that empowers airlines, travel agents and their customers alike to streamline processes, boost convenience, build reputation and loyalty, and more.

“We’re proud that our partnership with RwandAir has grown so that we can continue to contribute to its growth story,” Koubaa.

About Amadeus

Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.
We have developed our technology in partnership with the travel industry for over 30 years.

We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.

We are one company, with 16,000 employees across 70 offices. We have a global mind set and a local presence wherever our customers need us.

Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC.

To find out more about Amadeus, visit www.amadeus.com.

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