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Interview: CEO Explains Integration Of Airtel-Tigo Services

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Interview: CEO Explains Integration Of Airtel-Tigo Services

Over the weekend, Airtel-Tigo announced that its customers can now use Airtel Money and Tigo Cash platforms after the company said it has fully integrated and restored the services.

The company said the development is an effort to streamline and harmonize the services offered to all its subscribers.

The company’s Managing Director, Amit Chawla, spoke to Taarifa regarding the development.

You have integrated Airtel Money and Tigo Cash platforms. What does this mean to your subscribers?

This is part of our journey of merging our networks since Airtel and Tigo came together to form one big family.
The integration means we have consolidated our subscribers on one platform and they will be able to transact between themselves seamlessly

What are the new features on the new platform?

First of all our customers will be able to send money to each other regardless of they either are using Airtel Money or TigoCash
They will be able to Cash in at Cash out any of our Agents within our Extended Agent network and they will be able to Pay for Services such as Water and Tax, Send Money to more than 5 countries amongst many others.

Will the new platform come with new service charges for transactions?

When we started our merger journey, we harmonized our pricing. With the new platform, customers should not expect any service charge changes as they will be enjoying our services at usual rates

How many Mobile money subscribers are on the Airtel-Tigo platform?

We have over 4 Millions registered customers on our Airtel Money Tigo Cash base

What are the future plans for mobile financial services at Airtel-Tigo?

As we highlighted in our Strategy, our focus this year is mainly to grow our Airtel Money Business. To achieve this, we are going beyond the normal sending and receiving services to offer our customers other financial services such as More payment options, Savings, Loans and Insurance.

Do you think Mobile Financial Services will overtake banking services in the next few years?

As an industry, our main objective is to grow Financial Inclusion and achieve a Cashless economy in Rwanda. To achieve this, it requires participation and partners of all industry players. We expect to see the industry growing as whole as there is still a big part of the market that is yet to have access to financial inclusion

With the growth of Mobile Banking, how is Airtel-Tigo working to ensure financial inclusion for all Rwandans?

We have grown our Agent network to each remote area mainly these underserved by branches and we are currently deploying our Kiosks in these areas with the objective of having these as our mini branches, offering all services our Service Centres can offer. We are as well introducing more services focused on financial inclusion such as Ingoboka Cash Micro insurance, Airtel-Tigo Sugira and soon loans. This is part of our journey of merging our networks since Airtel and Tigo came together to form one big family. The integration means we have consolidated our subscribers on one platform and they will be able to transact between themselves seamlessly

What are the new features on the new platform?

First of all our customers will be able to send money to each other regardless of they either are using Airtel Money or TigoCash
They will be able to Cash in at Cash out any of our Agents within our Extended Agent network and they will be able to Pay for Services such as Water and Tax, Send Money to more than 5 countries amongst many others

Will the new platform come with new service charges for transactions?

When we started our merger journey, we harmonized our pricing. With the new platform, customers should not expect any service charge changes as they will be enjoying our services at usual rates

How many Mobile money subscribers are on the Airtel-Tigo platform?

We have over four millions registered customers on our Airtel Money Tigo Cash base

What are the future plans for mobile financial services at Airtel-Tigo?

As we highlighted in our Strategy, our focus this year is mainly to grow our Airtel Money Business. To achieve this, we are going beyond the normal sending and receiving services to offer our customers other financial services such as More payment options, Savings, Loans and Insurance

Do you think Mobile Financial Services will overtake banking services in the next few years?

As an industry, our main objective is to grow Financial Inclusion and achieve a Cashless economy in Rwanda. To achieve this, it requires participation and partners of all industry players. We expect to see the industry growing as whole as there is still a big part of the market that is yet to have access to financial inclusion

With the growth of Mobile Banking, how is Airtel-Tigo working to ensure financial inclusion for all Rwandans?

We have grown our Agent network to each remote area mainly these underserved by branches and we are currently deploying our Kiosks in these areas with the objective of having these as our mini branches, offering all services our Service Centres can offer. We are as well introducing more services focused on financial inclusion such as Ingoboka Cash Micro insurance, Airtel-Tigo Sugira and soon loans.

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