The Rwanda Development Board (RDB) has organized a customer care workshop in Muhanga District, Southern Province, beginning this Monday, aimed at improving service delivery standards in the hospitality sector in the District.
The workshop is part of the two-week countrywide customer-care training workshop for players in hospitality sector.
This campaign will conclude on 7, December. The campaign will benefit over 1,000 hospitality industry staff in Huye, Nyamagabe, Rusizi, Rubavu and Musanze district.
Speaking while opening the workshop the head of the RDB Customer Care and Tourism Regulatory Division, Emmanuel Nsabimana, said: “Rwanda strongly believes quality service delivery is a key driver to not only the growth of tourism but the entire economy as well.
He added that, “We aim to double tourism revenues from US$404 million in 2016 to US$800 Million in 2024 and the only way we shall do this is by ensuring that our customer care is world class.”
Over 200 people per district will be trained. The trainees will include managers, receptionists, waiters, supervisors, housekeepers and cooks.
After the training, participants are expected to enhance their knowledge on what clients’ expect and how they can work seamlessly every day to meet customer needs.