Rwanda Development Board on Wednesday recognized 67 hotels by grading and licensing them with stars representative of their levels of service.
The grading system helps to separate different quality levels of accommodation establishments, providing options on the amenities, facilities and services of particular hotels in a way that enables travellers to decide the quality of accommodation they want.
RDB disclosed that 75 tourism operators had applied for the licenses, but only 67 made it through for the certification of grades. Application received were from 56 Hotels, 9 tours operators and 10 tour guide companies.
Kigali Serena Hotel, Kigali Marriott Hotel and Radisson Blu Hotel were awarded the top most five-star licences while Sabyinyo Silverback Lodge, Lemigo Hotel, Gorilla Golf, Ubumwe Grande Hotel, Lake Kivu Serena, Nyamata’s Hotel Golden Tulip La Palisse and Hotel des Mille Colline received a four-star status licence.
18 hotels were awarded the two star category licence, whereas 19 hotels fell into category three and only one received a one-star licence.
Belise Kariza, Rwanda Development Board chief tourism officer announced that last year, the tourism industry generated $404 billion in terms of revenue. The institution is running a roll out strategy to have all the operating tourism business licensed by June 2018.
By the end of this year, the licensing process for tour operators and guides’ companies will have come to close.
“We’re calling upon the remaining tourism entities to come forward and apply for the licence,”
“For our destination to strive, standards need to be well maintained and star grading is one way to show the world of our quality accommodation, food and beverages,” she said.
Rwanda boasts of three five-star and seven four-star hotels, rising from two five-star and four four-star since 2012.
RDB’s Chief Executive Officer, Claire Akamanzi shared new positive developments in the industry and challenged operators to improve the quality of service, focusing on customer care and experience.
At the event, RDB also expounded on the tourism law, passed in July 2014, aimed at creating conducive environment for hotels, accommodation facilities, restaurants, tour operators, information centres and cultural tourism businesses to effectively compete at global level.